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KVKK LIGHTING LETTERING

As Signature Car Rental, we care about your safety. In this direction, we would like to inform you about our data processing activities within the scope of the Law on Protection of Personal Data No. 6698, which is regulated for the protection of personal data and the fundamental rights and freedoms of individuals, especially the privacy of private life.

In accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”), any information relating to an identified or identifiable natural person is defined as personal data. Your personal data before our company; It may be possible to save, change, reorganize, transfer, classify and update in our systems within the legal limits for the reasons, purposes and methods explained below, and your personal data may be processed in accordance with the conditions listed in the KVKK.

Who is the Data Controller?

Data controller refers to the natural or legal person who determines the purposes and means of processing personal data and is responsible for the establishment and management of the data recording system. In this direction, Signature Car Rental (ARTI Seyahat Acentası Tekstil Sanayi ve Ticaret Anonim Şirketi) processes your personal data as data controller within the scope of KVKK.

What Personal Data Do We Collect?

The information we need may vary depending on the nature of the rental process, the damage situation, the use of customer loyalty programs, the campaigns utilized, and the services requested. You can find this information generally under categories below:

Identity (Name-surname, signature, T.R. ID number, date of birth, driver's license, ID, passport photocopies, etc.)
Contact (Phone, e-mail address, address, etc. information)
Customer Transaction Information (Vehicle delivery form, rental agreement, detailed information about the rental process (fuel, date, HGS/OGS usage, etc.), Signature Car Rental card information, policy information, replacement vehicle form, past rental information in our company, assistance services. information about the campaign, flight information of the companies that are running the campaign, etc.)
Finance (Credit card information, payment information, Findeks information)
Physical Venue Security (Camera recordings taken in our offices)
Audio and Audio Recordings (Call center recordings)
Personnel (Information about profession, title, workplace etc. within the scope of customer loyalty programs and campaigns such as Signature Car Rental card)
Transaction Security Information (User name and password information created for website or mobile application usage)
Marketing (Survey, cookie records, rental history, preferences for campaigns and offers, etc.)
Legal Action, Criminal Conviction and Security Measures (Traffic fines, information on criminal investigation processes, correspondence made by judicial authorities, minutes)
Vehicle (In case of accident, damage, etc., damaged vehicle information, other vehicle information involved in the accident, plate information, other information regarding vehicle use)
Damage (Damage information, accident report, damage photos, appraisal report)
Health (In case of accident, alcohol report, health reports, etc. information about personal health status, disability information)
What are the Purposes of Processing Your Personal Data?

Your personal data is processed in accordance with the principles set forth in the KVKK for the following purposes:

a) Execution of rental offers, reservations and sales processes, payment transactions, delivery-return transactions, execution of after-sales support processes, especially damage and recourse processes, evaluation of requests and complaints, confirmation of identity, execution of insurance transactions, business partners and / or management of relations with suppliers, execution of customer relations processes and providing necessary information to the customer within the scope of leasing, creation and use of your customer account.

b) Execution and follow-up of legal works and transactions, sharing information with authorized public institutions and organizations within the framework of legislation, management of internet access records and ensuring data security.

c) Recording audio in the call center process, requesting findeks information from customers, determining the solvency and making financial background inquiries, preventing fraud and providing vehicle protection services, planning and executing risk management, carrying out the necessary audit and control processes within the scope of company activities, reporting and reporting. making reviews, making the website functional.

d) Contacting within the scope of marketing activities regarding our products and services, sending commercial electronic messages, presenting personalized offers, conducting analysis, survey and satisfaction studies, planning and/or execution of product and/or service commitment processes, special interest to customers within the scope of cookie activities. Execution of marketing processes, Carrying out signature Car Rental card transfer processes.

To Whom Can Your Personal Data Be Transferred For What Purposes?

Personal

CONTACT
Centre Address
Zerdalilik Mahallesi Cebesoy Caddesi No:108/C Muratpaşa / ANTALYA
Branch Address
Antalya Havalimanı Ofisi Terminal-1
imzatur@gmail.com
+905074955117
+902422540405    +908503601520    +905074955117    +905558943507   
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